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New Contributor
Posts: 1
Registered: ‎01-05-2018

Installation software fails with a network error and WLAN issues

For past 2 days, I was trying to install CANON PIXMA MG3000 printer to my pc and wifi network. When I run the setup from internet (as I don't have any CD reader), I get the following error

 

Information Acquisition Error

 

So I tried downloading drivers separately, and sure it worked when I connect my printer directly to it's WIFI network  is XXXXXX-3000Series instead of my router SSID. But the printer is CONNECTED to my ROUTER. But when I use Printer App in android it says printer is not found on network.

Product Expert
Posts: 2,136
Registered: ‎07-28-2014

Re: Installation software fails with a network error and WLAN issues

Hi valid22,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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