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Ink won't go back to center in MX922

valleerose
Apprentice

I have printed on this printer previously though is fairly new - when I put a paper into the 6x4 tray and I went to print I got the code 6000.  Ink levels indicate OK on the pc - unplugged etc, but ink cartridges will not return to the center - so won't print and error won''t go away -

1 ACCEPTED SOLUTION

Ramona
Authority

Hi valleerose,

 

If resetting the printer did not resolve the 6000 error, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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1 REPLY 1

Ramona
Authority

Hi valleerose,

 

If resetting the printer did not resolve the 6000 error, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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