03-14-2019 06:38 AM
New cartridge installed but display says ink low. Tried removing, reinstalling. Tried removing, turning, off, reinstalling. Pressed Stop/reset to remove message, as per Community advice. Nothing works.
03-14-2019 08:29 AM
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03-14-2019 12:53 PM
Sorry - key piece of info missed out! My printer is an MX475.
Thanks for the response
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07-17-2019 11:36 PM
I have a G3800 printer and MacbookPro laptop.
I am able to perform all printer functions I can find under the Systems Preferences - eg cleaning functions, test pages, page alignments, deep cleans etc, BUT every time I call up the Ink Level Display' the software returns the message 'Information Not Available'.
I reloaded all drivers from the Canon site approx 8 days ago and am running Version 10.14.5 of the OS.
I have run the deep cleaning a couple of times - which used a lot of ink - refilled the ink reservoirs and reset the counters, but continue to get the 'Information Not Available' message.
5 days ago I took the printer to the Canon Servce Shop because I kept getting error messages following the deep cleaning that I could find no fix to - they provided a replacement printhead and returned the printer in full operating condition, EXCEPT I still get the "information Not Available' for the Ink Level Display function.
The service center on this problem was it had to be a software issue - no further comment from them!!