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New Contributor
Posts: 2
Registered: ‎07-07-2020

Ink auto replenishment program

I bought a printer model #TS8320 three months ago. I also signed up for auto replenishment program and double confirmed that it has been enrollend and activated. I checked my ink level recently and see two (2) exlaimation marks on two of my cartridge, which I assumed as a warning sign for ink running low and the bars are low toward the left end. I just wonder how low the ink should be for the auto replenishment would kick in. As I click on the printer info icon on the app, the ink level status shows up, with the options to order ink now. My assumption that the program would automatically order when low. I did connected my printer to the internet through my wifi sharing. Do I need to keep my printer on 24/7 in order for the replenishment program to kick in. 

 

Just wonder if users from the Canon community could shed some lights on how it works. Thanks

Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: Ink auto replenishment program

Hi derektrang,

 

Where was your PIXAM TS8320 purchased from?  If you purchased it from Canon, please call our Sales Department to verify your enrollment in the program.  If you purchased it elsewhere, please contact that retailer for further assistance.

 

To us, please use the link below:

https://mycanon.usa.canon.com

 

 

 

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New Contributor
Posts: 2
Registered: ‎07-07-2020

Re: Ink auto replenishment program

Thanks for the info. The program did work, it really waited ‘till the ink is very low in order to kick in the activation. The ink purchased was XL instead of regular. Cost around $27
New Contributor
Posts: 1
Registered: ‎12-14-2020

Re: Ink auto replenishment program

Hello,

 

I am also having a problem with the ink replenishment program.  I purchase two color imageCLASS MF743Cdw at Best Buy with the Easy Ink Replenishment program, one for the home and one for the office.  One printer did fine when registering and getting the ink replenishment program going.  The other says on the Best Buy website that I need to register it with Canon before enrollment can be completed, however I have already registered it with my Canon account just like the first one.  When I called Best Buy about this they tried to help but it seems like it might be on Canon's end.  Can you help me?

New Contributor
Posts: 1
Registered: ‎05-18-2021

Re: Ink auto replenishment program

Hello,

I also have a TS8320. However, my issue is not even being able to register for the ink replenishment program! Everytime I click Enroll Me, the webpage errors out and never loads. I have cleared cookies and cache, tried it on both Chrome and Edge, even tried it on Safari on my phone. Nothing works. Any suggestions are welcomed!!

Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: Ink auto replenishment program

Hi mglidden,

 

To enroll, please try using this link:

 

https://shop.usa.canon.com/shop/en/catalog/ink-and-toner-cartridge-automatic-replenishment-service

 

 

 

 

 

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