09-20-2017 06:53 AM
09-20-2017 10:29 AM
Thanks for reaching out to Canon USA!
The TS8020 isn't a model that's supported here at Canon USA. You'll want to check with Canon in your region for support/software updates. You'll find contact info HERE.
07-06-2018 11:06 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
09-06-2018 09:42 PM
I have just purchased a Pixma ip7250 Printer and had the same issue with Image Garden. Actually I couldn't install the program at all from the CD. When I tried to download using Quick Menu I got a message telling me I wasn't connected to the internet, which was rubbish! I tried to find the program on Canon UK Support without success. So I asked Cortana - who found the solution on Canon's Thailand website, so I downloaded it from there and installed it. HEY PRESTO - success! It even appeared thereafter in the Quick Menu. Now I can print directly onto CDs and DVDs - Hallelujah! Hopefully this will work for you, too:
Good luck, everyone.