Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎12-05-2020

IJ Scan Utility can't find printer - Mac Catalina

Just installed my new TS9520.  It's connected to my Mac (Catalina 10.15.7).  I can print to it just fine.  I can scan from it if I go to System Preferences, Printers & Scanners, and click on Scan.  But I can't scan using IJ Scan Utility (v2.3.7).  I get an error "Scanner is not selected".  Whan I click on Selecte Scanner, there aren't any scanners listed.  Why isn't my printer listed in the IJ Scan Utility?  How do I fix it?  Very frustrating!

Product Expert
Posts: 3,934
Registered: ‎07-28-2014

Re: IJ Scan Utility can't find printer - Mac Catalina

[ Edited ]

Hi Sorento95,


With the IJ Scan Utiltiy open, please click the Refresh button.


Does your PIXMA TS9520 appear now?




If not, are you using your PIXMA TS9520 wirelessly?   Or with a USB cable?







Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement