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JCG
Occasional Contributor
Posts: 5
Registered: ‎10-11-2019
Accepted Solution

IJ Scan Utility 2.3.4 for Mac OS Catalina

IJ Scan Utility 2.3.4  doesn't work properly for Mac OS Catalina. The first page of a document is correctly scanned, but scanning the second page yields the error message "Failed to open a session on the device" No driver is listed, for Canon MG3220.  When can we expect a working driver for this OS?

Respected Contributor
Posts: 1,080
Registered: ‎11-19-2017

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

v2.3.4 is only certified through OSX Sierra.

 

There is a driver available on the support page fro your model.  Driver for Catalina dated 9/29 - IJ Scan Utility - States Certified for OSX Catalina 10.15

 

MG3200 series Scanner Driver Ver.19.2.0 (Mac)

 

 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
JCG
Occasional Contributor
Posts: 5
Registered: ‎10-11-2019

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

This sounds great, but on the support page for MG3220 that I found I got the message

"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina.  Can you give me a clue hw to find the page you quote?

Occasional Contributor
Posts: 6
Registered: ‎10-11-2019

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina


@JCG wrote:

This sounds great, but on the support page for MG3220 that I found I got the message

"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina.  Can you give me a clue hw to find the page you quote?


I got the same message.

Highlighted
Respected Contributor
Posts: 1,080
Registered: ‎11-19-2017

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Following my link

Driver here 

 

19.2.0.png

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
JCG
Occasional Contributor
Posts: 5
Registered: ‎10-11-2019

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Thanks for the link. I downloaded the driver, but the software IJ scan utiility 2.3.4  still doesn't work. My experience so far is that Canon Product Support is completely useless. Can you provide a link to a page where I can download scanner utility software that might be compatible with Catalina?

Product Expert
Posts: 2,234
Registered: ‎07-28-2014

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Hi JCG,

 

The newest drivers have been posted, but the scanning software has not, yet.  Please continue to check the downloads page for this.  It should be available soon.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 6
Registered: ‎10-11-2019

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

THANK YOU shadowsports!
Occasional Contributor
Posts: 6
Registered: ‎10-11-2019

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Thank you.  I downloaded the printer update and the printer works however, the scanner indicates a different model multifunction printe than I have.  I hope the scan utility will correct this.

JCG
Occasional Contributor
Posts: 5
Registered: ‎10-11-2019

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Hi

 

I am still getting the message "there is no driver for the OS you selected" on the support page for MG3220. Is there another support page?

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