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Occasional Contributor
Posts: 5
Registered: ‎06-04-2016
Accepted Solution

I'm using Windows 10 and my Canon MX410 no longer scans. It keeps saying "scanner not detected".

I can't remember when it stopped working but I've had it unplugged for awhile. Today I really need to scan something and it won't scan. Printer is connected to my pc via USB.

Honored Contributor
Posts: 5,307
Registered: ‎11-13-2012

Re: I'm using Windows 10 and my Canon MX410 no longer scans. It keeps saying "scanner not detec

Have you downloaded and installed the latest driver from Canon website?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎06-04-2016

Re: I'm using Windows 10 and my Canon MX410 no longer scans. It keeps saying "scanner not detec

Thanks for your response. I will check that and let you know.

Occasional Contributor
Posts: 5
Registered: ‎06-04-2016

Re: I'm using Windows 10 and my Canon MX410 no longer scans. It keeps saying "scanner not detec

cannot detect printer.png

 

This is what I get after downloading the driver from Canon's website.

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎06-04-2016

Re: I'm using Windows 10 and my Canon MX410 no longer scans. It keeps saying "scanner not detec

I've done the troubleshooting recommended in the image above as well as rebooting my computer with the printer unplugged and disconnected from my PC. After rebooting, I powered on the printer and reconnected the USB cable to my PC and it is still not recognized.

Occasional Contributor
Posts: 5
Registered: ‎06-04-2016

Re: I'm using Windows 10 and my Canon MX410 no longer scans. It keeps saying "scanner not detec

Printer is working now. I downloaded another driver from Canon's website specifically for 64-bit operating system and VOILA! It is working now..Thank you so much for your advice!!!!

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