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New Contributor
Posts: 1
Registered: ‎05-14-2020

Re: I'm having problems setting up my MG3620 wireless connection.

Same issue. Just out of the box, will not connect to computer using Windows 10. The wifi light on the printer will blink. I also think it's fascinating how many people who've posted here with the same problem EXPLICITLY MENTIONED that they followed the steps in the manual, and how many Canon reps have responded by POSTING THE STEPS IN THE MANUAL. I don't mean to be sarcastic, but thank God these people are actually reading the issues before copy-pasting their responses. Oh, I guess I did mean to be sarcastic. If you'll excuse me, I'm off the leave a review of this product on Amazon.com. In all seriousness, can somehow please explain how to connect a Windows 10 PC to this thing? I'm about two more headaches from returning it.
Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: I'm having problems setting up my MG3620 wireless connection.

Ianissimo,

 

Please check to make sure that the ink cartridges have been installed.  If the ink cartridges are not installed, the wireless configuration canot be performed.  Next, review the file at the following link for directions on how to perform the wireless setup.

 

Wireless Setup on Windows Computers 

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New Contributor
Posts: 1
Registered: ‎11-16-2020

Re: I'm having problems setting up my MG3620 wireless connection.

2020...same issue! At least I know I'm not alone.  So frustrating...

Save your time and sanity and splurge on a better printer.

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New Contributor
Posts: 3
Registered: ‎02-18-2021

Re: I'm having problems setting up my MG3620 wireless connection.

I have this problem -with Mac OS11.2.1 Big Sur 

New Contributor
Posts: 1
Registered: ‎03-15-2021

Re: I'm having problems setting up my MG3620 wireless connection.

Hi, Ever since I changed my wifi router I am no longer able to connect  my computer to the WIFI.  Having gone through the above steps  multiple times, I get through to part 2, It finds my printer, it tells me my connection is complete and when it starts to download the image garden (i think that is what it's called) it gives me a installation Failure everytime and makes me start over.  I'm not sure else to do at this point.  I just bought a brand new macbook pro OS 11.2.2. I'm trying not to pay $20 for phone support. so any other help would be appreciated.

 

Please help!

New Contributor
Posts: 2
Registered: ‎06-18-2021

Re: I'm having problems setting up my MG3620 wireless connection.

I had this same issue and the answer was too simple. I had not installed the two ink cartridges and the printer will not allow set up until this step is done. Oddly, this step is not included in the Getting Started instructions.

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