05-14-2020 02:05 AM
05-26-2020 01:51 PM
Please check to make sure that the ink cartridges have been installed. If the ink cartridges are not installed, the wireless configuration canot be performed. Next, review the file at the following link for directions on how to perform the wireless setup.
03-15-2021 05:19 PM
Hi, Ever since I changed my wifi router I am no longer able to connect my computer to the WIFI. Having gone through the above steps multiple times, I get through to part 2, It finds my printer, it tells me my connection is complete and when it starts to download the image garden (i think that is what it's called) it gives me a installation Failure everytime and makes me start over. I'm not sure else to do at this point. I just bought a brand new macbook pro OS 11.2.2. I'm trying not to pay $20 for phone support. so any other help would be appreciated.
06-18-2021 02:13 PM
I had this same issue and the answer was too simple. I had not installed the two ink cartridges and the printer will not allow set up until this step is done. Oddly, this step is not included in the Getting Started instructions.