01-12-2017 10:52 AM
I have a new MX492. When I make copies it cuts off about 1/8" off the sides. It does not matter if I am using the top feeder or the flat bed. I have tried the fit-to-page and the borderless options, but these just make it worse. I tried scaling it down, but makes no difference. Please help!!
01-12-2017 11:05 AM
So that the Community can help you better, please let us know what paper size your original document is. That, and any other details you'd like to give will help the Community better understand your issue!
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Thanks and have a great day!
01-24-2018 01:14 PM
Any response? Mine does the same thing when printing. The sides are cut off, just as yours are with copying.
01-25-2018 07:03 AM
No kidding! Other than this, I love my printer. I just have to use the flat bed to copy if I want it perfectly straight. They sent me a new printer last summer as my original one locked up when it was doing its self maintenance and that all went very smoothly. The new printer one has this same issue with cutting off the edge when using the feeder.
05-03-2018 12:16 PM
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