03-02-2015 08:50 PM
my canon mx532 has stopped working and I have an error 5100 message with text that says I have a paper jam. I can't see a paper jam unless it's hidden. I used a flashlight to look inside and I can't see any sign of a paperjam. All I get now is two beeps and an error message and the printer shuts down. Can I fix this?
03-02-2015 09:49 PM
I am editing here - I forgot to include in my first post that I'm using Windows 8.1 OS and my printer connects using a usb cord running to my Toshiba Laptop.