12-20-2016 12:09 PM
We had the same problem with the black giving up completely. Went through all the motions: nozzle check, nozzle clean, deep cleaning, print alignment - which failed a few times. We also uninstalled and reinstalled the printer driver. We checked the price of a new print head, and the price of a new printer, but something told us this wasn't the right solution. In the end the answer was to thoroughly rinse the print head under running hot water in all directions. This seems a bit drastic, but stick with it. Run it from top to bottom, bottom to top, shaking it as well, until the water runs totally clean and there are no more ink drips. Then carefully pat dry the print head with kitchen paper, taking care not to damage the contacts. A good suggestion might be to use a hair dryer (on cool) at this point. This worked for us, and hopefully it might work for you if you have the same problem.
01-27-2017 05:43 AM
Well Canon, you certainly have a problem.
Mine is an MX925, it printed all fine in the last 3 years, including last night.
My problem (and I think some of the people here) appeared this morning, but not that the black colour has a problem, but any text.
I noticed white text on some blueish background won't show either.
I did a nozzle check, all colours and patterns are perfectly printed out.
But still, no black text gets out printed. That while any image using black prints fine. Same for any BW copy from the copier glass.
So to conclude, this is a chipset/driver bug, you guys have to fix!
PS1: I am still trying to fix it, gonna reinstall the drivers and remove head/clean the contacts, but nothing makes sense. I think it is either the driver or (God forbid) the Motherboard/Chipset of the printer.
PS2: no, it is not MS Word related either, as I tried WPS Writer for the same doc as well. This is the strangest issue I've ever had with a printer, driving me crazy, guess what - when I needed most my printer to work... Shame.
01-27-2017 11:00 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
02-20-2017 09:57 PM
I looked for a piece of label on the top of cartridge and saw only part of the one that says,"do not remove this label".
I tried to peel off a tiny orange label edge I saw and the only result was a big inkspot on my pants.
02-22-2017 07:02 AM
If you still experience difficulty with the ink printing after performing the print head cleanings and deep cleanings referenced earlier in this thread, and are already using Canon genuine inks in the printer, we ask that you please contact a Canon technical support representative at one of the methods provided here for further assistance. A representative will be happy to assist you free of charge.
03-13-2017 06:29 PM
I had the same thing happen worked on it for 2 days i don't know how much ink i u wasted but i solved the problem ithrow it in the trash and bought a Hp printer
10-20-2017 06:27 AM
I have a Pixma MG5550 It will print all colours but the black prints lines in double every now and again like a shadow. I have tried cleaning and alignment process but none of it makes any difference. How can I cure the problem?
10-20-2017 08:55 AM
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
11-08-2017 03:34 AM
I recently purchased ink for my tried and true ink supplier and I did notice that the large black ink cartridge was different from the ones previously purchased...didn't pay any particular attention to it until tonight when I tried to print and it would print graphics but not the words...
I took your advice and went and looked at the cartridge and sure enough there was a sticker on top of the cartridge, not the usual orange one, so I pulled it totally off and it revealed the ink holes on top that were obstructed by this sticker.....
One I removed this sticker, the words printed like a charm. Thank you for this fix because I was on my way to buy a new printer....lol