07-26-2016 03:30 PM
I have a Pixma MG7550 printer and have been trying to scan a document and send it as an e-mail from the printer but can find no settings to do so. Can anyone pleae tell me how it iws done in easy terms so I can understand what to do. The printer is connected by WiFi to my printer and to a laptop downstairs. I am wondering if there is another driver I need to download?
Any help you can proved will be very much apreciated.
07-26-2016 04:29 PM
Welcome to The Canon Forums, and thank you for your inquiry!
We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.
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07-27-2016 07:39 AM
Thank you very much for the information. I have just been in touch with the Euyropean (UK) office, and eve fund their telephone number too, amazing as it is well hidden away. I have now found an answer to my quewtion and been able to print it too so all is now well.
Sorry to learn that I will not be able to get any help from you guys over there , the problem of being English I suppose however, I am grateful for your help and wiswh you all the very best of everything. We may have left or will be leaving the EU, we are still British and still think of the USA as our stronget allies and friends, something that I hope will never end.
01-13-2019 11:54 AM
Perhaps you could help others by reporting the telephone number you discovered and also answer to your problem.
01-14-2019 11:02 AM
I use the "My ingae garden" which you can find it if you click on the windows flag at the bottom left side of your scree. Once the garden is active, I put my document on the printer screen, close the lid and press scan also PDF. The scan will start so all you have to do is sit back and wait. Once the scan has finished, your document will appear on your screen. Left click on it and "Save" "Descktop" and it will apopear there. I then attach it to my addressee but in some cases I convert the PDF to a Word.doc and alter it from 'Rich Text' to plain word and all is well. I know there is another way of going about it all but I have only used it twice and never found out how to use it again!
No doubt there will experts on this topic who will be able to give you a much better set of instructions anyway, that's how I go abolut it all.
Hope it helps and I wish you all the best and kind regards,