09-24-2014 04:08 PM
So that the Community can help you better, we will need to know exactly which model scanner or printer you're using. Any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
10-13-2014 09:07 AM - edited 10-13-2014 09:08 AM
Is the printer connected wirelessly or via USB cable? Also, what program are you using to scan, and have you been able to scan successfully in the past?
If this is a time-sensitive matter, additional support options are available at Contact Us.