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I have a MG5420. I replaced low ink cartridges but the printer still won't print

grhadley46
Apprentice

I have an MG5420 printer. I recently replaced two low ink cartridges and all lights are now on for all cartridges, indicating that they were installed correctly. However, the computer won't print anything because it still thinks the ink is out. I can't figure out how to override this condition.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Make sure that new, genuine Canon brand ink tanks are being used with the printer.  Tanks that have been refilled or manufactured by a third party may not be detected properly.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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