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New Contributor
Posts: 1
Registered: ‎08-27-2016

I have a Canon MX430. My laptop is saying the printer is off but it is actually turned on.

My printer has always worked really well.  I have never had any issues.  Over the past two months my laptop now lists the printer as offline, but it is actually on and working fine.  I can print to it from other devices so I know it isn't the printer.  How do I fix this?

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: I have a Canon MX430. My laptop is saying the printer is off but it is actually turned on.

Hello.

 

Try restarting your computer to see if this will help with the error.  If the computer is being used wirelessly, ensure that the laptop is connected to the same network as the printer.

 

If the issue persists, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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