I have a Cannon MG5300 . It is not printing. Makes all the motions but the pages come out blank.

[phyllisgrady13]

My printer is a MG5300. One day it was working and the next does not. Goes thur all the motions but the paper comes out blank.

[Patrick]

HI phyllisgrady13,

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order.  The order from left to right is as follows:

CLI-226BK
CLI-226M
CLI-226C
PGI-225PGBK
CLI-226Y

Next, a test of the printer should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MG5320 and follow these steps:

 1.  Press <HOME> on your PIXMA MG5320.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Print nozzle check pattern.

 4.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to the bottom of this post.  If they differ, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

 1.  Press <HOME> on your PIXMA MG5320.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Cleaning.

 4.  Press <OK> on Yes.

 5.  Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

Does the Nozzle Check print correctly?  If it does not, please contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.