12-05-2018 09:36 PM - edited 12-05-2018 09:58 PM
It took me a lot of trial and error before I made it work the first time.
1) Turn off machine and remove both paper trays.
2) Put a cardstock sheet into the cavity left by the trays' removal. I used cardstock because it is stiff enough to push into the feed rollers.
3) Lightly press the cardstock flat against the ceiling of the cavity, depressing the little roller that hangs down from the ceiling. Move your hands toward the back of the cardstock.
4) There's an opening where the top of the cavity wall joins the ceiling; that's where to aim. Walk the cardstock backward with your fingers into that little gap. Poke around a bit until the cardstock slides into the feed mechanism. Slide back more until the feed mechanism (which is mostly invisible inside the machine) is lightly gripping the cardstock.
5) Turn on machine.
6) Wait for startup routine to pick up the cardstock and eject it into the copy tray. Hopefullly it will show up with friends. :-)
This time I didn't even need to replace the trays, and it still worked for me. I also didn't look at the feed mechanism, I just slid the cardstock back by touch.
Hope this helps!
12-08-2018 11:47 AM
Thank you so much for your note. With your directions I've been able to feed the stock into the printer. BUT it isn't taken up, no matter how little or much I feed it. I can get the lower tray in (I assume it has to go below the stock?), but can't put the upper tray in all the way, because of course it moves and wrinkles the stock. And again, it doesn't feed when I don't put the trays back in.
I fear I'm sol, but thanks for trying.
12-10-2018 06:08 PM
03-14-2019 11:43 PM
Thank You! Thank You! Thank You! I had precisely the same problem. I foolishly attempted to print a photo with Canon's 3.5" x 3.5" photo paper only to find it's too short to make it through the machine (don't use any photo paper shorter than 4").
After removing the rear panel, I took out what I thought was the only piece of 3.5" x 3.5" paper inside, then reassembled the rear panel. Still the 1311 error code persisted.
Taking a piece of thick cardstock (might not work with thinner, normal weight paper), with the power OFF, I raised the machine to sit upright on it's back side. Then gently inserted the cardstock into the slot where the lower paper tray would feed a sheet of paper through the machine. I inserted it as far as it would go before there was any resistance.
Returning the machine right side up and turning the power ON, it did exactly as you said - the rollers forced the cardstock through the inside and ejected it out the front as normal. In the process, it also ejected another piece of 3.5" x 3.5" photo paper which I could not see when the rear panel had been removed.
THIS SOLUTION WORKS!
According to the pre-printed lines on the inside of the upper paper tray, the smallest size paper it can accomodate is 3.5" x 5'0". But as your experience with index cards that size illustrates, you're pushing your luck trying to feed anything that small through the inside of the machine. 4" x 6" photo paper works fine though. Lesson learned! Keep away from anything 3" tall! Thank you again!!!
05-21-2019 10:45 AM
07-28-2019 05:36 PM
Thank you for posting this. It worked! I've been trying to fix for about 3 hours now and your post fixed it in 1 minute! I wasn't going to register just to leave a reply but then thought better of it because you took the time to post your solution so I decided to take the time to register and thank you for the solution.
THANK YOU THANK YOU THANK YOU ! ! !
07-29-2019 01:13 AM