08-15-2014 06:05 PM
I had a paper jam in the upper tray which was corrected but the error message for 1313 does not clear. The Pimxa MX922 is completely unusable with the error message displayed. All suggested methods of clearing errors given on line do not work for this error. I have made sure that there is no trace of paper that could be construded as a jam left in the printer. What's next?
08-25-2014 03:30 PM
Please follow the steps listed on the webpage below to resolve this issue:
If you continue to have difficulties, please contact our support group using the following link:
08-28-2014 04:00 AM
I have the 1311 Error. I fixed the jam, an no paper is left behind. The printer is useless now. It was brand new when this occurred. I've heard of doing a roller cleaning but the printer has a one track mind to fix this jam.
09-16-2014 01:52 AM
Your response was simply to remove a paper jam. My question was: after the paper jam has been cleared how to remove the error message 1313 so that the printer becomes usablle again.
09-24-2014 09:35 AM
After following the steps to clear the paper jam and the 1313 error persists, your PIXMA MX922 would require service.
For your available service options, please contact our support group using the following link:
09-24-2014 02:34 PM
Thanks for your reply Patrick. The MX 922 printer is not worth the cost of taking the printer to a service sender for returning to Canon since it is out of waranty. If a solution is possiblle at a service center then it is possible that I could also perform the necessary steps to restore the printer to being operational again. If the solution is confidential information then I will have to disassemble the printer and try to diagnose a solution on my own and then throw away the junk parts if I can't.