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New Contributor
Posts: 3
Registered: ‎08-15-2014

How to reset Pixma MX922 after error 1313

I had a paper jam in the upper tray which was corrected but the error message for 1313 does not clear.  The Pimxa MX922 is completely unusable with the error message displayed.  All suggested methods of clearing errors given on line do not work for this error.  I have made sure that there is no trace of paper that could be construded as a jam left in the printer. What's next?

Product Expert
Posts: 3,798
Registered: ‎07-28-2014

Re: How to reset Pixma MX922 after error 1313

Hi jeraldcb,

 

Please follow the steps listed on the webpage below to resolve this issue:

 

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/1313.html#wp1412483

 

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎08-28-2014

Re: How to reset Pixma MX922 after error 1313

I have the 1311 Error. I fixed the jam, an no paper is left behind. The printer is useless now. It was brand new when this occurred. I've heard of doing a roller cleaning but the printer has a one track mind to fix this jam.

New Contributor
Posts: 3
Registered: ‎08-15-2014

Re: How to reset Pixma MX922 after error 1313

Your response was simply to remove a paper jam.  My question was: after the paper jam has been cleared how to remove the error message 1313 so that the printer becomes usablle again.

Product Expert
Posts: 3,798
Registered: ‎07-28-2014

Re: How to reset Pixma MX922 after error 1313

Hi jeraldcb,

 

After following the steps to clear the paper jam and the 1313 error persists, your PIXMA MX922 would require service.

 

For your available service options, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎08-15-2014

Re: How to reset Pixma MX922 after error 1313

Thanks for your reply Patrick.  The MX 922 printer is not worth the cost of taking the printer to a service sender for returning to Canon since it is out of waranty.  If a solution is possiblle at a service center then it is possible that I could also perform the necessary steps to restore the printer to being operational again.  If the solution is confidential information then I will have to disassemble the printer and try to diagnose a solution on my own and then throw away the junk parts if I can't.

jeraldcb

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