Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎03-23-2014

How to clear paper jam in MX922?

[ Edited ]

101 paper that came with the printer into the wrong tray. I fed it into the regular tray. Now I got the error message that said there's a paper jam inside. I've opened all the doors and trays that I could find but I didn't see the papers. I can't see the manual online for some reasons and Canon's help line is closed at this time. I couldn't finished setting up the CD driver because of the error message on the printer. I'm truely stuck. 

 

Does anyone know how to clear up paper jam in MX922? Thanks.

 

 

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: How to clear paper jam in MX922?

Hi jckny,

 

Please click on the word "Troubleshooting" located at the link below to view video instruction on removing paper jams and obstructions from the printer. 

 

PIXMA MX922 Instructional Video - Removing Paper Jams and Obstructions

 

I hope this helps!

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 6
Registered: ‎04-15-2014

Re: How to clear paper jam in MX922?

> PIXMA MX922 Instructional Video - Removing Paper Jams and Obstructions

 

The videos for troubleshooting are in its own tab, which the URL above itself doesn't take us to; I had to manually click the tab.

Occasional Contributor
Posts: 5
Registered: ‎09-20-2016

Re: How to clear paper jam in MX922?

[ Edited ]

If anyone else has nonfunctional printer due to a paper jam error code, and you've tried everything else, and the code won't go away-- here's something else to try:  

 

Turn off the printer, remove the trays, manually feed the edge of a sheet of cardstock into the paper pickup rollers (gently),  replace the trays, and turn the printer on.  

 

The startup procedure will pick up the cardstock and run it all the way through the system, hopefully clearing out the pathway.    Worked for me--  http://community.usa.canon.com/t5/Printer-Multifunction-Support/I-fixed-my-persistent-1311-error-pap...

New Contributor
Posts: 1
Registered: ‎09-28-2017

Re: How to clear paper jam in MX922?

You are a genius!  I didn't have card stock so I cut the tab of a file folder and followed your directions.  When I turned the printer back on, out came the folder with a little piece of paper.  Mind you, I have been trying to clear this thing for 3 hours!

Thanks!!!

New Contributor
Posts: 1
Registered: ‎12-05-2017

Re: How to clear paper jam in MX922?

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/how-to-video-library/how-...

 

Try this link.  It took many tries, but I actually found the video (Video Libraries).  The link  in the first e-mail response did not work, only showed a sales video.

New Contributor
Posts: 1
Registered: ‎11-04-2018

Re: How to clear paper jam in MX922?

Holy moly...this worked like a charm! You are a genius! I never would have thought of that. Thank you SO MUCH for sharing this fabulous tip...I'll remember it for the future!
New Contributor
Posts: 1
Registered: ‎01-09-2019

Re: How to clear paper jam in MX922?

Do you put the cardstock in the front or rear?
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement