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New Contributor
Posts: 2
Registered: ‎11-20-2018
Accepted Solution

How to Scan on macOS Mojave 10.14.1 with Canon MX870

Hi all,

 

I'm having difficulty scanning from my MX870 ever since I upgraded my macbook pro to Mojave. It seems the MP Navigator software no longer works on this system and the replacement software "My Image Garden" is not allowing me to scan. The icon is grayed out. Can anyone help?

 

Thanks!

Product Expert
Posts: 1,937
Registered: ‎07-28-2014

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

Hi jfahim,

 

The PIXMA MX870 is not supported with macOS v10.14, as drivers and software are not available.  At this time, there are no plans to make these items available.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎12-31-2018

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

No, your answer is not acceptable as a solution.  I guess for scanning, the solution is to buy a new printer/scanner but I can promise you it won't be a Canon.

New Contributor
Posts: 3
Registered: ‎01-15-2019

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

Yes not acceptable. What jss_sj said. Not Canon for next printer

New Contributor
Posts: 2
Registered: ‎02-07-2019

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

(an) answer is easy - as usual Apple have already supplied a utility that is simple and way better than the silly Image Garden thing.

Just look in your Applications folder for ImageCapture. This sees and controls my MX725 for scanning.

Works for me :-)

New Contributor
Posts: 2
Registered: ‎11-20-2018

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

Thanks so much!
New Contributor
Posts: 2
Registered: ‎12-31-2018

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

 

Hi pjb904,

 

When I first loaded Mohave, I wasn't able to get ImageCapture to see the Canon no matter what I tried.  Your reply promted me to try one more time.  With everything removed related to Canon I added Canon's IJ Network Tool and used that to locate the printer.  Then I added the Canon printer in my Printer & Scanners setup window.  Lo and behold, the scan option is now available in the setup window where before it wasn't (was grayed out).  One of the Mohave updates must have made an improvement here because it definitely wasn't available before.  I checked simple scanning from the Printers and Scanners setup window and it worked fine, including using the page feed option.  Opening ImageCapture, it now also sees the Canon so I have multiple options available now (no thanks to Canon!).

 

Thanks for replying and getting me to try one more time!

 

Joe

New Contributor
Posts: 2
Registered: ‎02-07-2019

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

Joe
That's interesting - thanks for the info. ImageCapture is basic, but it'll do for me..
Cheers
Paul
Occasional Contributor
Posts: 6
Registered: ‎03-05-2019

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

This SUCKS, Canon!  WHY would you not upgrade the software for the new operating system?  I just spent (wasted) an hour of my time trying to do a basic thing-scan-that I have done with this printer 1,000 times.  All of a sudden it doesn't work, all because you choose not to upgrade the software.  NOR do you post a way for people to make it work, namely, open the Image Capture app on a mac.  Took me an hour to figure this out, making my lease agent wait for what I told her would be coming right over.  No problem printing, but for some inexplicable reason it will not scan.  

 

You guys suck.  I am SO pissed.  NEVR AGAIN will I buy a Canon personal printer.  

I just executed a lease for a Canon IPF2000 large-format inkjet printer.  I can only pray that your software will update when another OS upgrade comes.  

Occasional Contributor
Posts: 6
Registered: ‎03-05-2019

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

You'd think Canon could let us know about this workaround if they plan not to upgrade the software.  WHY does it print but not scan??


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