05-03-2018 12:20 PM
Try changing the Save settings in the IJ Scan Utility program. This program controls the scanners.
If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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05-04-2018 05:06 AM
The Ijsetup driver provided by Canon will also work for scanning.
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You may also have to download IJ Scan Utility driver.