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Occasional Contributor
Posts: 5
Registered: ‎03-31-2018
Accepted Solution

How do I print on a printable DVD on the TS9020

[ Edited ]

I'd LIKE to make an image using a photoshop template, then print that image to disk.

 

There's no option to to select the 'disk tray' when I go to print, and whenever I insert the disk tray, the printer tells me it's jammed.  It won't print to the tray.

 

I have successfully printed to a disk using only printer features.  I scanned a DVD image with it, then using the printer control panel, I was able to select the disk tray and print it.  I cannot do it from within Windows, however.

 

I installed "My Image Garden", which I really don't have any interest in using or having on my computer, only because that's how the online PDF manual says to print a disk.  I followed the directions, and it did not work either. It printed from the paper cassette, giving me no option to select the 'disk tray', just the paper cassette or the rear tray.

 

I've spent hours installing/uninstalling/reinstalling Canon drivers and software, surfing the internet for help and ideas.  I'm quite frustrated and not terribly happy right now.

 

Assuming we can get this to work at all, will I be able to print disks from any software, or only the "My Image Garden" software?  


Specs:

Windows 10 Pro-64

16GB Ram

Ryzen 1700x

Asrock Taichi x370

Samsung Evo 960 512gb SSD boot drive

lots of HD space

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Occasional Contributor
Posts: 5
Registered: ‎03-31-2018

Re: How do I print on a printable DVD on the TS9020

OK, seriously guys, I just uninstalled/reinstalled the drivers/software from the website again. Does no one know how to operate one of the advertised functions of this product? No one?

I'll even use the Image Garden software if I have to for this purpose, but when I use it, I'm not getting an option to use the disk tray! It errors out as a 'paper jam' when I insert the disk and tray, carefully and according to directions, with the arrows lining up. . .

I'm heading towards returning this and getting a competitor's product. I've NEVER had such a problem trying to use a printer for its intended use, and I've been buying and using printers since the early 80's.
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New Contributor
Posts: 2
Registered: ‎04-01-2018

Re: How do I print on a printable DVD on the TS9020

Mine did the exact same thing.  Still trying to figure it out before I return it.

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Occasional Contributor
Posts: 5
Registered: ‎03-31-2018

Re: How do I print on a printable DVD on the TS9020

I found something to make it work. I was considering not sharing the solution.  I ALWAYS detail the solutions to problems I discuss, for ppl who have similar problems to come along later and make use of, but this had me so angry I didn't want to promote this product.  That's not cool, though, so here's what I found.

 

This piece of software did the job for me: Acoustica CD/DVD Label Maker

 

It worked when I could not get My Image Garden to work.  It's not the easiest thing to use, but it's not the hardest either.  It has a lot of features which might take awhile to get used to.  Be sure to select the printer series you're using - there's a LOT of printers and label types to choose from.

 

It's about $20, unforunately, but it has a free trial, so give it a try.  Hope it works out for you.  I'm just thrilled I got this working!  The $20 is worth it to me to not have to return this, and then spend even more on another printer.

 

 

 

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New Contributor
Posts: 2
Registered: ‎04-01-2018

Re: How do I print on a printable DVD on the TS9020

I have mac so I ended up downloading CD-LabelPrint Free here:

 

https://download.freedownloadmanager.org/Mac-OS/CD-LabelPrint/FREE-1.9.0.html 

 

and IT WORKS NOW!  Thanks for your help.  Looks like you just can't use the Canon "My Image Garden" junk

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Occasional Contributor
Posts: 5
Registered: ‎03-31-2018

Re: How do I print on a printable DVD on the TS9020

Great news! Now when someone Googles "canon ts9020 print disc disk dvd" or the like, maybe they'll come here and be able to solve their problem. People with a Macintosh or Windows 10 computer can print their disks.

If I repeat things like Mac, macintosh, win10 or Windows 10, and the name of the printer, the Canon ts9020, it makes it more likely to show up in searches. Smiley Happy

I spent so much time working on this, I just wasn't going to solve it without someone's help. Fortunately, someone on another forum had the solution. So glad it's solved.
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New Contributor
Posts: 2
Registered: ‎04-07-2019

TO print on a printable DVD on the TS9020 go to https://www.youtube.com/watch?v=gP-F0TnL7kU

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New Contributor
Posts: 2
Registered: ‎04-07-2019

Re: How do I print on a printable DVD on the TS9020

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Occasional Contributor
Posts: 5
Registered: ‎03-31-2018

Re: How do I print on a printable DVD on the TS9020

Thanks for the post.  That's great if it works for you, but it didn't work for the folks in this thread.

 

Also, if someone is going to post an instructional video, they should make it so you can SEE what they are doing.  720p is bad enough, but instead of doing screenshots, they took a picture of a laptop screen, which only takes up about 40% of the Youtube video window.  Tiny, illegible print, no sound. . . that's a really sad 'how-to' video.

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New Contributor
Posts: 2
Registered: ‎05-10-2020

Re: How do I print on a printable DVD on the TS9020

Hi - did Acoustica offer the multipurpose tray as an option?  When using it with my TS8250 it doesn't...thanks

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