12-24-2015 02:33 PM - edited 12-24-2015 03:26 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
12-24-2015 03:23 PM
John, I am scanning a photo, and it scanns OK, I am just not able to access it after I have scanned it so that I can save it.