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New Contributor
Posts: 1
Registered: ‎10-24-2015

How do I clean the heads on a PixmaMX922?

This is so frustrating!  Getting really sorry I bought this printer!  Can't find a manual that will download, can't get any help from Canon.

 

I've had this printer less than a year and all of a sudden it only prints in green/yellow shades.  I assume I need to clean the heads but don't know how and can't find anything, anywhere that tells me how to do that. 

 

When I first bought this printer I was able to download the manual but due to a virus on my computer I had to have it reset and lost that manual.  Now, I can't get anything to download from canon.  All it says is Page Not Available!

 

I guess the only help from canon is in this forum where we all have the same problems..so I guess it's the blind leading the blind.

 

Please, if anyone knows how to clean the heads or download a user manual for the Canon Pixma MX922 I could really use some help fast.  I have to print plane tickets in the next day or two.

 

Thanks in advance for any help I can get!

Occasional Contributor
Posts: 5
Registered: ‎02-26-2017

Re: How do I clean the heads on a PixmaMX922?

why on earth do "they" NOT NOT NOT show HOW to clean!!!!!!!!!!!
Occasional Contributor
Posts: 5
Registered: ‎02-26-2017

Re: How do I clean the heads on a PixmaMX922?


@lindakroeck wrote:

This is so frustrating!  Getting really sorry I bought this printer!  Can't find a manual that will download, can't get any help from Canon.

 

I've had this printer less than a year and all of a sudden it only prints in green/yellow shades.  I assume I need to clean the heads but don't know how and can't find anything, anywhere that tells me how to do that. 

 

When I first bought this printer I was able to download the manual but due to a virus on my computer I had to have it reset and lost that manual.  Now, I can't get anything to download from canon.  All it says is Page Not Available!

 

I guess the only help from canon is in this forum where we all have the same problems..so I guess it's the blind leading the blind.

 

Please, if anyone knows how to clean the heads or download a user manual for the Canon Pixma MX922 I could really use some help fast.  I have to print plane tickets in the next day or two.

 

Thanks in advance for any help I can get!


 

Occasional Contributor
Posts: 5
Registered: ‎02-26-2017

Re: How do I clean the heads on a PixmaMX922?

 Time to get some other product. Robert Stark.

Occasional Contributor
Posts: 5
Registered: ‎02-26-2017

Re: How do I clean the heads on a PixmaMX922?

Is it some cosmic secret? I


@lindakroeck wrote:

This is so frustrating!  Getting really sorry I bought this printer!  Can't find a manual that will download, can't get any help from Canon.

 

I've had this printer less than a year and all of a sudden it only prints in green/yellow shades.  I assume I need to clean the heads but don't know how and can't find anything, anywhere that tells me how to do that. 

 

When I first bought this printer I was able to download the manual but due to a virus on my computer I had to have it reset and lost that manual.  Now, I can't get anything to download from canon.  All it says is Page Not Available!

 

I guess the only help from canon is in this forum where we all have the same problems..so I guess it's the blind leading the blind.

 

Please, if anyone knows how to clean the heads or download a user manual for the Canon Pixma MX922 I could really use some help fast.  I have to print plane tickets in the next day or two.

 

Thanks in advance for any help I can get!



keep asking and all I get is a run- around !

Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: How do I clean the heads on a PixmaMX922?

Hi robertstark!

 

Thanks for posting in the Canon Forum!

 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you live outside the United States, please click here and select your country or region for your support needs.

Thanks!

 
Product Expert
Posts: 3,799
Registered: ‎07-28-2014

Re: How do I clean the heads on a PixmaMX922?

Hi robertstark,

 

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

 

CLI-251M  magenta
CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

 

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 

 1.  Make sure that your PIXMA MX922 is turned on.

 

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 

 4.  To print the nozzle check pattern:

 

     4-1.  Press the MENU button on your PIXMA MX922.

 

     4-2.  Press the Setup button.

 

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

 

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

 

     4-5.  Select Yes and then press the OK button.

 

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to the bottom of this post.

 

If they differ, perform a few cleanings.  Please perform the following steps to perform a Cleaning:

 

 1.  Press the MENU button on your PIXMA MX922.

 

 2.  Press the Setup button.

 

 3.  Select Maintenance then press the OK button.

 

 4.  Select Cleaning and press OK.

 

 5.  Press OK to select Yes.

 

The cleaning will be performed.  After 2 or 3 cleanings, print another test page.

 

Does the test page print correctly?  If not, please contact our support group using the following link:

http://Canon.us/ContactLI

 

MX922 Nozzle Test.jpg

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎09-09-2016

Re: How do I clean the heads on a PixmaMX922?

Hi Robert,

I went through the same frustation with my printer, I tried everything that was suggested from community members and it didn't work. Since I had nothing to loose except my printer I took the print head and soaked it in peroxide (or alcohol, about quarter inch in a bowl) for a few hours, the peroxide went peach black so I knew that it unclogged the print head, let it dry and it solved the problem. Still working. Good luck!

 

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