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New Contributor
Posts: 1
Registered: ‎09-19-2020

Help! My Pixma MX922 has suddenly started banding and I've tried everything.

Hi, I'm having a problem with banding on my Canon Pixma MX922. It's been a total dream printer and then suddenly there's banding on everything I print. I've tried print head alignment, nozzle cleaning, deep nozzle cleaning, removing the print head and cleaning it myself, and changing all the inks.

 

When I do a nozzle check I get banding across all the colors, but only in the darkest bands. There's also blurring in the black grid, which seems to actually be doubling of the lines.

 

When I print grey-scale things like shipping labels it looks blurry, but still good enough to read. I've also noticed that when I print solid black with white text it comes out perfect.

 

I sell art prints so I use this printer twice a week, I mainly use Luster Photo Paper. I'm getting ready to just buy a new one, but I thought I'd try here first. Can anyone help me with this?

 

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Product Expert
Posts: 3,302
Registered: ‎07-28-2014

Re: Help! My Pixma MX922 has suddenly started banding and I've tried everything.

Hi TammieS,

 

Please try cleaning the encoder/timing strip following the steps in this article:

 

https://support.usa.canon.com/kb/index?page=content&id=ART142447

 

If the issue persists, your PIXMA MP922 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

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