Have a MX470. Only faxed about 15 times 10 of those not successful. Now it won't send fax

[grandma]

Bought a MX470 less than a year ago. Canon by phone helped me set it up. Worked a few times now it won't send out a fax. Printed out Activity Report.  Mixtures of Modes TRANSMIT, AUTO RX, MANUAL TX, MANUAL RX. Only about 5 went through in the result column and the mode was transmit. The remaining results indicate NG with the above Modes changing each time. What have I done?

[Ramona]

Hi grandma,

Please ensure that the phone line attached to your printer has not become disconnected from the unit.  Once this has been verified, you can try disabling the dial tone detect function of the fax to see if this will allow you to fax successfully. To do this, please follow these steps from the operation panel of the unit:

1.  Press the FAX button.

2.  Press the SETUP button (looks like a pair of pliers and a screwdriver).

3.  Use the left/right arrow buttons to select FAX SETTINGS, then press the OK button.

4.  Use the left/right arrow buttons to select ADV. FAX SETTINGS, then press the OK button.

5.  use the left/right arrow buttons to select DIAL TONE DETECT, then press the OK button.

6.  use the lef/tright arrow to select OFF, then press the OK button.

7.  Press the FAX button to return to the main fax screen, then attempt to fax again.

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