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New Contributor
Posts: 2
Registered: ‎11-04-2017

HELP!!! Stuck Ink Cartridge

I'm going to get straight to the point. 

 

My Canon MX700 series printer has a stuck ink cartridge. The cartridge is black ink and I've been trying to use my hands and a tweezer to get it out, both aren't working. The tab also won't work and get it out. Any other suggestions or am I beat? 

 

Thanks, 

 

Fred 

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Moderator
Posts: 1,830
Registered: ‎07-08-2013

Re: HELP!!! Stuck Ink Cartridge

Hi, Fred!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: HELP!!! Stuck Ink Cartridge

Hi Fred,

 

It may be easier to remove the black ink cartridge if you remove the other inks first.  Also, if the tab is not releasing the cartridge, the ink may not be seated quite straight.  Make sure the ink tank is square in the print head, then push on the top of the cartridge until you hear a click.  You should then be able to remove the cartridge.

 

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