HELP - PIXMA TR4522 Fax Dialogue Box

[krisf]

I have a TR4522. Worked fine for a day, now every time I click print, a dialogue box pops up that says "send FAX, select recipient" I have tried to delete the fax function but nothing works.

[Danny]

Hi, krisf!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[krisf]

THanks so much for replying. It's windows 10. I thought of uninstalling the printer and trying again but thought I'd check with you all first.

[Patrick]

Hi krisf,

Reinstalling will resolve this issue.  To do this, please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon TR4500 series and left click on Remove device.  Repeat until all TR4500's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon TR4500 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/tr...

 2.  Click the Select button next to "TR4500 series MP Drivers Ver.1.01 (Windows)".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "md__-win-tr4500-1_01-ea34_2.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.