Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎07-31-2017

Grayscale setting is printing color MG 7720

[ Edited ]

Hi,

 

I'm using a Canon MG 7720 on a Mac (OS X El Capitan 10.11.6)

 

I'm trying to print black and white (by using grayscale). This has worked in the past, but for some reason it's not printing with shades of color for both PDFs and Word Docs. 

 

Any suggestions on what the issue may be? I hope the situation is clear, please let me know if any more information is helpful. Thanks.

 

Best,

J

Product Expert
Posts: 2,427
Registered: ‎07-28-2014

Re: Grayscale setting is printing color

Hi jsenno,

 

First, let's make sure that your PIXMA MG7720 is working correctly.  To do this, please load letter-sized paper in the PIXMA MG7720 and follow these steps:

 

 1.  Flick the HOME screen and then tap Setup on your PIXMA MG7720.

 

 2.  Tap Maintenance.

 

 3.  Tap Print nozzle check pattern.

 

 4.  Tap Yes.

 

The Nozzle Check will print.  Please compare your printout to the example that has been attached to the bottom of this message.

 

Does the Nozzle Check print correctly?

 

MG7720 Nozzle Check.jpg.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Honored Contributor
Posts: 6,169
Registered: ‎11-13-2012

Re: Grayscale setting is printing color

Do you mean "now printing color" instead of "not printing color". 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎07-31-2017

Re: Grayscale setting is printing color

Yes, sorry. I meant it is now printing color.

New Contributor
Posts: 4
Registered: ‎07-31-2017

Re: Grayscale setting is printing color

Thanks for the reply. Yes I printed out the Nozzle Check and it matches the colors of the image. What do you suggest next? 

Highlighted
Honored Contributor
Posts: 6,169
Registered: ‎11-13-2012

Re: Grayscale setting is printing color

See if message 9 in this string helps.

 

http://community.usa.canon.com/t5/Wireless-Networking/Text-wont-print-from-Laptpop/td-p/215128

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement