12-17-2014 03:43 PM
After getting an answer from Canon Support to buy another printer head for $200, I decided to recycle the unit and buy another brand. Very poor service.
12-20-2014 06:46 PM
12-20-2014 08:46 PM
I gave up on mine a while back; couldn't get any kind of reset and as posted many times over here, Canon was of know help. I looked at new multi-functions and it was a tie between a Canon MG7120 and an Epson. I really liked the Epson but am a Canon fan (photography-wise) so I went with the MG7120. To be brief, I hate it. It's noisy, has a long start up process and an after printing ritual which includes slamming the outfeed door back open if you had shut it after printing. I checked inside many times to see if there was packaging or something left behind. The thing makes a lot of noise as it moves the print head back and forth (during startup and the after printing ritual). My MP610 was so much nicer. Funny, I tried to do a review on the Canon site (after being invited to do so), however it was rejected because I mentioned Epson.
Will still check out Canon in the future and will continue to buy Canon photography eqiuipment, however, Epson has improved by leaps and bounds and is now a leader in photo and photo-quality printers so I'll likely go that route. (I dislike this one so much, I've considered giving it away or selling it for a few bucks and getting the Epson xxx.
12-23-2014 01:16 AM
In addition to the steps you have tried, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error persists, the printer will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
12-29-2014 06:06 PM
12-29-2014 10:52 PM
I gave up on mine. Couldnt find a solution. Trashed it and bought a new printer. Now what to do with15 or so ink cartridges. I had high expectations.
01-04-2015 07:20 PM
ou know what's silly: I had this error on the same printer before. I read somewhere online that cold causes this error. And truly, printer was left in a cold room both times. And the first (and second) time it happened, I find a solution online-you have to hold the right combination of buttons. I did that and it worked just fine. But the last time this error happened, I could not find, what is the combination. I think our printers can still work, if only canon wouldn't mind reveling their secret. I mean, it's still better for the busines, cos we'll be buying more of their ink's then, but certanly not new print head or defenetly not another canon printer.
02-11-2015 11:07 PM - edited 02-11-2015 11:11 PM
Maybe this is the link Tanja is referring to?
Turn ON the printer. Press and Hold the “Reset button” on the printer. While pressing the “Reset button“, press and hold the “Color Start” button. Wait for 5 seconds. Release the “Color Start” button, and then release the “Reset Button“. Wait until the printer starts to configure itself. This should take approximately around 20 seconds. The no. “1” should be on the display, press and hold the “Tool” button and the letter “A” should now be on the display. While pressing on the “Tool” button, press and hold the “Reset button“. Wait util there are no more blinking lights on the printer. Release the “Tool” button, and then release the “Reset Button“.
04-25-2015 12:51 AM - edited 04-25-2015 12:51 AM
I have the same problem. I left my printer in the closet for the winter months. it was cold but nt freezing since it's in my new. i just put it away for space reasons and because I didnt have ink. then I bought a new ink. but when i turned it on. it said the error message. i cleaned the printer head as said online. first with hot water but then with alchohol around the bottom. then nothing. i did the combination codes fron above and nothing. i did the plug out method. and NOTHIng. i wonder if i shuold replace the head. its over $100. thats a lot but i do want to know if it will work. Has anybody found a solution. ?????
it is Extremely dissapointing at $700 multiprinter to last only 5 years!!!!! With rare use and amazing care. I took amazing care of it. Even when i put it up it was in a clean clear spot. The warranty was only 2 years. this is utterly dissapointing and a total scam. and the fact that they "dont know" the solution is enerving.