G7020 printer issue - strange behavior of the Deep cleaning function

[gedonis]

I have a Canon Pixma G7020 printer.

Very strange behavior of the Deep cleaning function. Every time I am pressing Deep Cleaning (All Colors - BK, C, M, Y), error 5200 occurs. The green and orange lights blink 8 times. There are no unnecessary objects inside the printer.

If I click Deep Cleaning (Black BK), the error does not occur.

If I click Deep Cleaning (Color C, M, Y), then the error does not occur.

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I am using Windows 10 x64 Version 20H2 and latest Canon drivers

[Patrick · Accepted solution]

Hi gedonis,

To resolve this error, it is recommended that an ink flush is performed:

https://support.usa.canon.com/kb/index?page=content&id=ART175773

[wacaster4]

 Ink flush didn't help, still getting error code 5200. Cyan and Yellow will not print and tanks are 3/4 full

[ArthurJ]

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.