G7020 goes offline

[djc924]

My G7020 printer goes offline.  Sometimes restarting the printer will bring it back online but not always.  Running windows 10.  Printer shows in Control Panel as Canon G7000 Series. Somehow a G7000 Series (copy 1) shows also.  When checking Printer Properties, the port USB003 is checked although I do not have a USB connection with the G7020 printer.

[Patrick]

Hi djc924,

Reinstalling will resolve this issue.  To do this, please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon G7000 series and left click on Remove device.  Repeat until all G7000's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon G7000 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/megatank-inkjet-printers/...

 2.  Click the Select button next to "G7000 series MP Drivers Ver.1.00 (Windows)".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "md__-win-g7000-1_00-ea34_2.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.