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Printer/Multifunction Support

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Occasional Contributor
PHL1365
Posts: 13
Registered: ‎08-06-2020
Accepted Solution

G7020 -- ADF does not work for copying, but works fine for scanning.

[ Edited ]

‎11-29-2020 03:04 AM - edited ‎11-29-2020 03:05 AM

When copying, the screen gives the message: "Place the original on the platen"

 

However, when scanning, everything works fine.

 

Firmware version 1.02, printer says the FW is up to date.

 

 

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Occasional Contributor
PHL1365
Posts: 13
Registered: ‎08-06-2020

Re: G7020 -- ADF does not work for copying, but works fine for scanning.

‎11-29-2020 03:12 AM

Found the issue.

 

When Copy Intensity is set to Auto Adjust, the ADF is not functional.

 

The manual is very vague on this. There should be a warning that using Auto Adjust will prevent the ADF from working.

 

 

Canon Manual.PNG

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