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Occasional Contributor
Posts: 14
Registered: ‎08-06-2020
Accepted Solution

G7020 -- ADF does not work for copying, but works fine for scanning.

[ Edited ]

When copying, the screen gives the message: "Place the original on the platen"

 

However, when scanning, everything works fine.

 

Firmware version 1.02, printer says the FW is up to date.

 

 

Occasional Contributor
Posts: 14
Registered: ‎08-06-2020

Re: G7020 -- ADF does not work for copying, but works fine for scanning.

Found the issue.

 

When Copy Intensity is set to Auto Adjust, the ADF is not functional.

 

The manual is very vague on this. There should be a warning that using Auto Adjust will prevent the ADF from working.

 

 

Canon Manual.PNG

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