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jpronto
Posts: 1
Registered: ‎02-21-2021

G7000 wont print/copy from the front paper tray from the ADF or the platen

‎02-21-2021 11:37 AM

no matter how many times I go through settings, attempt to reset through power off and on, opening and closeing the casette I keep getting the 2114 message code and instructions to load the back tray. Go therough the settings - load the back tray- go through the menu off the copy botton - load the back tray. Even when it seems like I got everything set as soon as I try to print it sends the same error code and wants me to use the back tray. 

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Patrick
Posts: 3,503
Registered: ‎07-28-2014

Re: G7000 wont print/copy from the front paper tray from the ADF or the platen

‎02-22-2021 08:12 AM

Hi jpronto,

 

To resolve the 2114 error, please follow the steps on this page:

 

https://ij.manual.canon/ij/webmanual/ErrorCode/G7000%20series/EN/ERR/2114.html

 

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

 

 

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