07-31-2019 02:15 AM
I've just installed the new G6020 to replace the old MX870.
Though it seems to be a very good product I've found the printed image looks very hazy (not blurry though) and lifted compared to the result of the old MX870. For comparison purpose I'm using the same image source as well as the paper/settings. (glossy II)
The color is correct, only the black comes as hazy gray to create a washed-out image.
I've tried to look for the calibration menu but in vain either in pc (mac) or in printer menu.
Does anyone know how to calibrate the printed image? I just want the deep black back.
Interestingly, the document prints out black as good black.
Only the black in photo comes out pretty much lifted grey.
Thank you in advance.
07-31-2019 01:58 PM
Can you scan an image printed by your G6020 so we can view the issue that you are describing?
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02-23-2020 11:52 AM
I am having the same problem. Just got the G6020 and text is printing great. Black and white photos though are faded. Here is a b&w picture I tried to print I got. Any help to correct is appreciated. Love the printer but if I am not able to print a deep black in photos, I will need to return.