02-16-2020 12:40 PM
Can anyone help with my printing issue? My printer just spits out blank pages. Not tech savvy, can't figure out what's wrong. I'm surprised I got it hooked up via wifi in the first place. Thanks in advance!
02-17-2020 02:16 PM
First, please make sure that the black ink level is sufficient.
The ink should be above "B", as in the image below:
If the black ink is above the "B" line, next, please print a test page:
1. Please press the wrench and screwdriver button
2. Press the Left or Right button to select Maintenance and press the OK
3. Press the Left or Right button to select Nozzle check and then press the OK button
Does your printout look like the example below? Does the back grid "A" print on your page?
02-18-2020 11:36 AM
Thank you, Patrick, for your response. My ink levels are all above half - I don't print much. Also, I did do a nozzle check and the print came out perfectly. I've had this printer for awhile and this is the first time I came across this problem. I have my printer on a power cord; shut it down after using and turn off the power. That's how infrequently I use the printer. So I unplugged it for a couple of days and haven't tried it since. Perhaps it just needed to reset itself, and reconnect to my wifi. Thanks again, for your response.