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New Contributor
Posts: 1
Registered: ‎07-22-2017

G3100 Pixma won't print

I purchased a G3100 Pixma printer while in Mexico. It appears to have been set up correctly - power light is on etc. When I try to print from my MacBook Air, the name of the printer appears on the print screen, and the green powerlight on the printer flashes slowly, but nothing happens. Any ideas as to what I can try?

Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: G3100 Pixma won't print

Hi Writer,

 

If you are unable to print to your PIXMA G3100, let's start by checking the printer's connection to the network.  You can print ou the settings by following the steps HERE

 

Much of the information will not be relevant, but the important things to look at are:

  1. Is the connection active or inactive?

  2. Does the SSID (network name) match the one the computer uses?

  3. What is the signal strength?

  4. What is the IPv4 IP address?

I look forward to your reply. 

.

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