05-08-2020 11:13 PM
Solved! Go to Solution.
05-10-2020 11:00 AM
Its not possible for us to provide additional troubleshooting steps if the only error message you are receiving is a "Printer Error Has Ocurred, Contact Support"
That could mean allmost anything. You were correct to turn the device off and disconnect power, wait, then reconnect and power on.
Have you opend the cover and verrified the there are no opstructions, jammed paper, etc.
Also make sure all access panels, doors and trays are correctly seated, closed, etc.
If the behavior persists and you cannot get the printer to initialize (start normally), it will need service or will have to be replaced.
If its under warranty, or you want it repaired, contact Canon. 1-800-652-2666.
You may find however, that replacement is less expensive since the cost of shipping can be high.