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New Contributor
Posts: 2
Registered: ‎05-08-2020
Accepted Solution

Error message

I was printing as usual and then all of a sudden, my printer (PIXMA MG5320) popped up an error sign that said the following:”Printer error has occurred. Unplug the power cord and contact the service center.” Not really sure what to do… I tried to unplug it and then reboot it… And I also try to turn it off the proper way then unplug it wait a few minutes and then try again, but none of my troubleshooting has helped whatsoever.
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Esteemed Contributor
Posts: 2,137
Registered: ‎11-19-2017

Re: Error message

Greetings,

Its not possible for us to provide additional troubleshooting steps if the only error message you are receiving is a "Printer Error Has Ocurred, Contact Support"

 

That could mean allmost anything.  You were correct to turn the device off and disconnect power, wait, then reconnect and power on. 

 

Have you opend the cover and verrified the there are no opstructions, jammed paper, etc.

 

Also make sure all access panels, doors and trays are correctly seated, closed, etc.

 

If the behavior persists and you cannot get the printer to initialize (start normally), it will need service or will have to be replaced.   

 

If its under warranty, or you want it repaired, contact Canon.  1-800-652-2666.

 

You may find however, that replacement is less expensive since the cost of shipping can be high. 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 2
Registered: ‎05-08-2020

Re: Error message

Thank you.
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