Hi cameraman,
If the printer is experiencing an error condition, such as being out of ink, that issue will need to be addressed prior to being able to scan or use the other functions of the printer.
You can disable the ink level detection function of the printer so that you can continue using the functions of the printer until you are able to replace the ink tank that is out of ink. To do this, please press and hold down the STOP button on the printer for at least 5 seconds, then release it. Please note, if more than one ink tank is out of ink, you will need to do this procedure for each ink tank. Once the ink tanks that are out of ink are replaced with Canon genuine ink tanks, the ink level detection funtion of the printer will be re-enabled. More information regarding disabling the ink level detection function can be viewed here.
If you are still unable to scan after following the above procedure, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
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