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New Contributor
Posts: 1
Registered: ‎12-30-2019
Accepted Solution

Error message 4102

My printer is Canon MG3020.  Want to print a 8 x 10 color photo on either Matte or Glossy paper.  This is the message I get:




Media type and paper size are not set correctly.

What to Do

Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then redo the printing.

  • When the media type is set to Photo Paper Plus Glossy II:

    Set the paper size to 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm).

  • When the media type is set to Glossy Photo Paper:

    Set the paper size to 4" x 6" (10 x 15 cm).

I do not want a 4x6 or 5 x 7.  I am using regular 8.5x11 paper.


It Did print on plain paper.


Please advise.


Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: Error message 4102



The MG3022 can only load photo paper in 4x6 and 5x7 sizes.  For details, please visit the following link:


PIXMA MG3022 Online Manual - Paper Load Limit

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