06-11-2019 11:23 AM - edited 06-11-2019 11:27 AM
I recently got a new computer and am attemptingto install the software for our PIXMA MG5420 on it. The install normally progresses fine, UNTIL it comes to printer setup. It registers tha the printer is connected to our Wi-Fi, but I keep getting 'Error: port could not be created. :0000'. I did not have this issue when installing the software onto my previous machine. I've tried diconnecting my ethernet and running solely off the Wi-Fi, the USB is connection is not connected (per the instructions)...I'm stumped.
Computer is running Windows 10 Pro. I can provide more specs if needed.
06-19-2019 03:28 PM
Hi carguy1710,
When you switched the printer connection from Ethernet to wireless, was the printer able to find your network and then connect after you entered your network password?
We look forward to your reply.
06-19-2019 08:49 PM
Funnily enough, the situation resolved itself. I restarted the computer and suddenly everything was installed. I'm still not entirely sure what happened.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.