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New Contributor
Posts: 2
Registered: ‎05-16-2015

Error code 5 157 69

Hello! My pronter has stopped working. I am getting an error code as listed above, with the very common, LAN not connected, etc. even though it is. I have a Pixma MX 722 and am running Windows 7. And I live in Canada, if that matters.

 

Thanks for the help!

 

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New Contributor
Posts: 2
Registered: ‎05-16-2015

Re: Error code 5 157 69

Never mind. I installed the XPS driver and all seems to be well.

New Contributor
Posts: 2
Registered: ‎01-29-2017

Error code 5 157 69

Hello,

 

I get an error code   5 157 69:  scan  doesn't work 

 

I have an  MG 5550 ,  Windows 10 and a wired connection ;  the problem seems to  exist since I changed the Wifi  box. 

 

Thanks for the help

 

 

 

Product Expert
Posts: 2,049
Registered: ‎07-28-2014

Re: Error code 5 157 69

Hi bernard1,

 

The 5,157,69 error is usually an indication that security software such as a firewall or anti virus is blocking the scanning function from operating.  Please temporarily disable these programs and attempt to scan again.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎01-29-2017

Re: Error code 5 157 69

Hi  Patrick !

 

I contacted the support group as you  recommanded ; they  answered that they  would answer within 12 hours,  but they  didn't.

Could you  help me?

Moderator
Posts: 1,368
Registered: ‎10-25-2012

Re: Error code 5 157 69

Hello bernard1,

 

Thanks for reaching back out to Canon USA!

 

Your printer, the PIXMA MG5550 is not a model that is supported here in the USA. If you're outside of the US, please head to http://global.canon/en/support/ and select your country or region for support options.

 

If your model is a US model, and you're in the USA, our team can be reached by clicking here: http://Canon.us/ContactCF

 

We hope this helps clarify! 

New Contributor
Posts: 1
Registered: ‎02-28-2019

Re: Error code 5 157 69

I am getting this error code as well. I was able to scan about 2 weeks ago via my pixma mg 5420 and my pixma tr8520 from my laptop, running Windows 10, my other laptop, running Windows 7, or my desktop running Windows 10. But it stopped working. I tried re-installing, but that didn't work. I got so frustrated I removed the device from the laptops and tried from the beginning. Nada. The only method that "works" is scanning using the control panel on the desktop, but the scan isn't as good as via the Canon software for some reason. The printers were working, that is, until I removed them from the laptops. So I need help with the error and how to install the printers again.

 

THANKS!!!

Product Expert
Posts: 859
Registered: ‎11-19-2018

Re: Error code 5 157 69

Hi AlexaR,

 

So we can best assist you, we would need some more information to help narrow down this issue.

 

  1. Before the issue, were you scanning directly from the printer or from the computer using IJ Scan Utility?
  2. If you are using IJ Scan Utility, is the printer listed as MG5400/TR8500 series Network?
  3. Did the computers or laptops run any type of Windows or security updates before this happened?

 

We look forward to your reply.

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