03-02-2018 06:30 AM
I recently ran out of paper and it was a few days before I had a chance to buy some more so when I did, I reloaded the cassestte with paper and put it back into the printer and tried to print something when I get the error telling me there is no paper in the printer.
I never had this issue before, This only occured once I ran out of paper and No I didn't try and print anything when I knew the paper tray was empty.
I know that the printer is working fine and there are no jams and that the printer is able to feed the paper because when I tried to make a copy of something It gave me the out of paper error but I restarted the printer and tried again and this time it copied the paper with no issue and printed it so to make sure it was indeed working again I tried to make another copy and sure enough I got that error again so I decied to see what would happen if I restarted the printer and did what I did last time and sure enough as soon as I restarted it and it made the copy with no issue.
So I then went to my computer to try and print out something and it's giving me the "No Paper" error again
I have already searched the knoweldge base
03-02-2018 02:02 PM - edited 03-02-2018 02:04 PM
Turn the printer off and remove the paper tray. Remove 1/3 of the paper you have loaded and set aside. Now take out the remaining paper and fan it. Now put it back in the tray. Have a peek inside the chamber where the tray is inserted, There could be a corner of a page torn or stuck somewhere even if you don't remember seeing any problems previously. If satisfied, re-insert the tray. Now power on the printer and retest the scan function and then print a test page. If you get another out of paper error, restart the computer and try again. Report your results.