Canon Community Canon Community

Occasional Contributor
Posts: 11
Registered: ‎01-31-2017

Error: Out Of Paper When Tray Is Full

Cannon MX920


I recently ran out of paper and it was a few days before I had a chance to buy some more so when I did, I reloaded the cassestte with paper and put it back into the printer and tried to print something when I get the error telling me there is no paper in the printer.


I never had this issue before, This only occured once I ran out of paper and No I didn't try and print anything when I knew the paper tray was empty.


I know that the printer is working fine and there are no jams and that the printer is able to feed the paper because when I tried to make a copy of something It gave me the out of paper error but I restarted the printer and tried again and this time it copied the paper with no issue and printed it so to make sure it was indeed working again I tried to make another copy and sure enough I got that error again so I decied to see what would happen if I restarted the printer and did what I did last time and sure enough as soon as I restarted it and it made the copy with no issue.


So I then went to my computer to try and print out something and it's giving me the "No Paper" error again



I have already searched the knoweldge base

Esteemed Contributor
Posts: 2,364
Registered: ‎11-19-2017

Re: Error: Out Of Paper When Tray Is Full

[ Edited ]


Turn the printer off and remove the paper tray.  Remove 1/3 of the paper you have loaded and set aside.  Now take out the remaining paper and fan it.  Now put it back in the tray.  Have a peek inside the chamber where the tray is inserted, There could be a corner of a page torn or stuck somewhere even if you don't remember seeing any problems previously.  If satisfied, re-insert the tray.  Now power on the printer and retest the scan function and then print a test page.  If you get another out of paper error, restart the computer and try again.  Report your results.  

Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement