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Occasional Contributor
Posts: 11
Registered: ‎01-31-2017

Error: Out Of Paper When Tray Is Full

[ Edited ]

Cannon MX920

 

I recently ran out of paper and it was a few days before I had a chance to buy some more so when I did, I reloaded the cassestte with paper and put it back into the printer and tried to print something when I get the error telling me there is no paper in the printer.

 

I never had this issue before, This only occured once I ran out of paper and No I didn't try and print anything when I knew the paper tray was empty.

 

I know that the printer is working fine and there are no jams and that the printer is able to feed the paper because when I tried to make a copy of something It gave me the out of paper error but I restarted the printer and tried again and this time it copied the paper with no issue and printed it so to make sure it was indeed working again I tried to make another copy and sure enough I got that error again so I decied to see what would happen if I restarted the printer and did what I did last time and sure enough as soon as I restarted it and it made the copy with no issue.

 

So I then went to my computer to try and print out something and it's giving me the "No Paper" error again.

Moderator
Posts: 1,411
Registered: ‎07-08-2013

Re: Error: Out Of Paper When Tray Is Full

Hi, TimothyW1686!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Occasional Contributor
Posts: 11
Registered: ‎01-31-2017

Re: Error: Out Of Paper When Tray Is Full

[ Edited ]

Cannon MX920

 

Support Code 1008

 

 

 

Occasional Contributor
Posts: 11
Registered: ‎01-31-2017

Re: Error: Out Of Paper When Tray Is Full

Bump

New Contributor
Posts: 1
Registered: ‎05-02-2018

Re: Error: Out Of Paper When Tray Is Full

I am having the same issue. Did you find a solution?

Occasional Contributor
Posts: 11
Registered: ‎01-31-2017

Re: Error: Out Of Paper When Tray Is Full

Nope, I actually went and bought a new printer but had to take it back because it was defective so when I got back home I decided to play with it some more and now all the sudden it's printing without any issues.

 

I did delete the printer and reinstall it on my PC with the drivers from canon website but don't know if that actually made a difference or not

Product Expert
Posts: 2,753
Registered: ‎10-16-2012

Re: Error: Out Of Paper When Tray Is Full

Hello.

 

Make sure that the paper is being loaded in the correct paper tray.  The MX920 has two paper trays on the front of the unit.

 

If you continue to have difficulties, find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 11
Registered: ‎01-31-2017

Re: Error: Out Of Paper When Tray Is Full

Umm the second tray is for photo paper so it's obivous you can't load printer paper in a tiny photo tray
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New Contributor
Posts: 1
Registered: ‎05-12-2018

Re: Error: Out Of Paper When Tray Is Full

Check that the paper type is not set for 4x6 for photos which is the default. I transferred the pic to a word doc where the default was A4 and no more error message saying that the printer is out of paper.

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