02-17-2013 11:22 AM
I have tried resetting , power off, cleaned head.
Still errror message.
Printer in Over 2 years old.
Do I just need a new print head??
thank you!
12-01-2017 02:22 PM
I tried the removal of the print head and then replaced it; I did that twice but it did not work. My next plan is just to order a new print head.
@Michael wrote:Hello pd.
Please try the following to see if we can resolve your issue:
1. Open the cover of the printer.
2. Remove all ink tanks from the printer.
3. Lift up the gray locking lever on the side of the ink tank holder.
4. Gently remove the print head from the carriage unit.
5. Place the print head back in and lock the lever down.
6. Place all of the ink tanks back in the printer.
7. Close the cover and turn the printer off.
8. Unplug the power from the printer. Leave the power unplugged for about 5-10 minutes.
Plug the power back in and turn the printer on. If the error persists, please contact our support group using the link below for additional assistance with this issue.
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
07-23-2019 03:41 AM
Removed inks as suggested. Couldn't find the "Grey" lever as instructed. Where is it? I have a MX922
07-23-2019 03:34 PM
doc224,
Visit the following link for details about how to reseat the part.
https://support.usa.canon.com/kb/index?page=content&id=ART143853
07-24-2019 03:02 PM
Did as instructed and still received the error message. Do I need to purchase a new head? I Love the printer because I can print on DVD's and CD's. I bought a Canon PIXMA TR4520 to hold me over until I can get a new head for my MX922.
Thank you for you help in this matter. If there is anything else I can try before I purchase a new print head, let me know.
Doc
07-26-2019 08:51 AM
Hi doc224,
You can contact the Canon Parts department at 866-481-2569 Monday to Friday, 9:00am to 7:00pm Eastern Time to see if they have a print head for your MX922.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
04-02-2020 10:44 AM
After trying several times to reinstall print head, my printer is still showing the same message. Can you suggest additional help.
Thank you!
Bella
04-07-2020 04:39 PM
09-22-2020 03:03 PM
09-22-2020 03:48 PM
i can not find the gray locking lever on the side of the ink tank holder.
06-11-2021 04:18 AM
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